Most people who need roof repairs or a complete replacement in the Chicago area search for highly rated roofing contractors in Glen Ellyn, Wheaton, Naperville, or whatever communities are nearby. And they will undoubtedly find a great many five-star rated roofing contractors to choose from.
However, a five-star rating alone doesn’t tell the entire story. It’s important to look beyond the stars and read what customers say about their experience.
Also, consider the validity of the ratings and the amount of them. A highly rated roofing contractor with two reviews can be regarded differently than one with hundreds, or even thousands, of reviews. Pro-Home Services has earned a 4.9-star rating based on more than 190 reviews found on Google and Best Picks. Every review is truthful and from verified customers who actually used our services.
When you look at the reviews of highly rated roofing contractors, you can see that consistent themes arise across the board. It’s a well known saying that “the cream rises to the top,” so roofing contractors who share these qualities and characteristics not only earn their ratings but consistently maintain them! Their reviews reveal six qualities that homeowners consistently appreciate, and every reputable roofing contractor should provide. Here they are:
1. Highly Rated Roofing Contractors Listen Before Recommending a Solution.
Highly rated roofing contractors don’t rush into recommendations. They ask questions and listen to your answers. They carefully consider your concerns, inspect your roof, and explain what they find. A contractor who rushes into a recommendation without understanding your situation may overlook important details or suggest unnecessary actions.
Our customers recognize this quality in us. Here is part of a review from John P that praises our communication skills.
“From his initial inspection and evaluation of my roof, Peter Kiwior has impressed me with his willingness to listen and share his knowledge relating to questions I asked. He has been forthright and clear regarding his assessment and recommendations, along with options and estimates of cost.”
2. Highly Rated Roofing Contractors Keep Homeowners Informed About the Schedule.
Homeowners expect contractors to communicate clearly about inspection results, recommendations for repair or replacement, technicalities, materials, and expenses. However, they also expect regular updates during installation so they understand how long the project will take. If weather, material availability or unexpected repairs affect the schedule, homeowners should hear about it promptly.
To earn our high ratings, Pro-Home Services carefully supervises every project, whether roofing or siding. We keep customers informed of progress every step of the way, as witnessed by this customer’s siding review from Cynthia:
“We had Pro-Home Services install James Hardie siding to our home and detached garage. The estimate was very reasonable when compared to other installers. Once the job began, there was additional repair work that had to be done to our garage and chimney chase; the estimate for those additional jobs was very fair as well. Peter was on-site almost daily to supervise and keep us informed of the progress and we really could not be happier with the results.”
3. Highly Rated Roofing Contractors Don’t Use High-Pressure Sales Tactics.
Quality roofing contractors provide professional guidance without using fear or pressure to make a sale. If the roof is still serviceable, homeowners deserve an honest assessment, even if that means postponing replacement.
Customer Eric L. recalled that Peter recommended eventually replacing his aging roof but didn’t pressure him to hurry. When the time finally came for the replacement, Eric returned to Pro-Home Services because the company had already earned his trust.
“….Peter had previously recommended that I replace the roof at some point but never pressured to hurry since it was doubled layered. When it was time to replace our roof, Peter provided a thorough recommendation on the choices available, and we selected the brand that had the best hail protection.”
4. Highly Rated Roofing Contractors Help Homeowners Navigate the Insurance Process.
Storm damage can make a roofing project especially stressful. In addition to arranging repairs, homeowners may need to document the damage, understand their insurance coverage and communicate with the insurance company.
Although homeowners are ultimately responsible for working with their insurance providers, highly rated roofing contractors have experience with insurance companies and can advocate on behalf of their customers. They can explain the repair estimate, provide appropriate documentation, and answer questions about the required work so that the homeowner gets a fair benefit from the insurance company.
Kathy M mentioned how helpful Pro-Home Service was to her as a homeowner navigating the insurance process.
“…Peter went above and beyond dealing with our hail and storm insurance claim, painstakingly securing for us maximum reimbursement when other roofing contractors would not even bother with an insurance claim. We would highly recommend Pro-Home Services to others.”
5. Highly Rated Roofing Contractors Protect the Home and Clean the Jobsite.
The “O” in Pro-Home Services stands for “ownership,” meaning we treat your home with the care and respect we would treat our own when we are on the job.
Roof replacement can produce thousands of nails, old shingles, and other debris. Highly rated roofing contractors take precautions to protect landscaping, siding, windows, driveways and outdoor living areas throughout the project.
We use specialized tarps and netting systems to guide any discarded materials into areas we can quickly clear at the end of the day. We also sweep the yard with a metal detector as an extra precaution.
Highly rated roofing contractors regard jobsite cleanup to be as important as the installation. Several Pro-Home Services customers, such as Michael, specifically mention cleanup and how the crew cared for the property and the condition of the jobsite after the work was completed.
“…The installation team supervised by Ivan, did high quality work with attention to detail and daily clean up. The finished product looks fantastic and the overall experience from start to finish was top notch. I would highly recommend Peter and the Pro Home Services team.”
6. Highly Rated Roofing Contractors Deliver Quality That Lasts.
` Exceptional customer service matters, but it must be supported by excellent workmanship. A highly rated roofing contractor is properly licensed, bonded, and insured and should provide written information about both manufacturer and workmanship warranties.
Pro-Home Services holds Illinois roofing license #104.016753, is GAF Certified and provides a five-year workmanship warranty in addition to applicable manufacturers’ warranties. The company’s professional credentials give homeowners additional ways to verify its qualifications.
We have also observed that we get repeat business from customers like Pat, who use us for all their exterior home improvement needs.
“We have used your company several times now and have always been very satisfied. Very receptive and easy to work with. Would highly recommend to others.”
Look Beyond the Stars When Choosing a Roofer
A high rating is an excellent starting point, but the comments behind the rating provide the most useful information. Look for repeated references to honesty, communication, responsiveness, careful workmanship, property protection and follow-through. These are the qualities that separate an average contractor from a highly rated roofing contractor homeowners recommend to their friends and call again for future projects.
Pro-Home Services is a highly rated contractor that has served Glen Ellyn, Wheaton and communities throughout DuPage County and Chicagoland since 2003. Read Pro-Home Services’ Google reviews or contact us to request a free, no-obligation roofing estimate at 630-790-0800.