Privacy Policy
Last Updated: 05/30/2025
Pro Home Services, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://prohomeservices.com/ (the “Website”).
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our Website or services. By using our Website, you agree to the terms of this Policy. If you do not agree, please do not use our Website.
1. Information We Collect
When you use our Website, we may collect the following types of personal information:
Name, phone number, email address, physical address, or other identifying information you provide.
Details of inquiries, quote requests, or service appointments.
Data about your usage of the Website, including IP address, browser type, and browsing behavior.
Information submitted through chat features or online forms.
We do not collect or process biometric data.
2. How We Collect Information
We collect information directly from you when you:
Fill out forms, request a quote, or communicate with us via email, phone, or chat.
Use our online tools, such as instant estimate or contact forms.
Respond to surveys or marketing outreach.
Browse our Website (via cookies or similar tracking technologies).
3. How We Use Your Information
We use your personal information to:
Respond to inquiries and provide requested services.
Process orders and manage customer accounts.
Communicate service updates, project progress, or appointment details.
Send you relevant information about our services, special offers, or seasonal reminders (if you opt in).
We never sell or share your personal data with third parties outside of Pro Home Services, Inc., except as required by law or with service providers operating strictly under confidentiality agreements for internal use only.
4. How We Store and Protect Your Information
Your data is securely stored on our internal systems and is accessible only to authorized personnel. We implement administrative, technical, and physical safeguards consistent with Illinois PIPA requirements and federal standards to protect your personal information against unauthorized access or disclosure.
If a data breach affecting your personal information occurs, we will notify you in accordance with Illinois’ Personal Information Protection Act (815 ILCS 530/).
5. Your Privacy Rights
As an Illinois resident and under applicable federal laws, you have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data (subject to service completion or legal obligations).
Restrict or object to processing under certain circumstances.
Opt out of marketing communications at any time.
Receive a copy of your personal data in a portable format, upon request.
To exercise any of these rights, please contact us using the details in Section 9.
6. Marketing and Communication Preferences
If you opt in, we may send you occasional updates about promotions, seasonal offers, or home maintenance tips. You may opt out at any time using the “unsubscribe” link or by contacting us directly.
7. Cookies and Website Tracking
Our Website may use cookies and similar technologies to improve your experience and analyze website traffic. These may include:
Session cookies for navigation and login functionality.
Analytics cookies for anonymous traffic data (e.g., Google Analytics).
You can configure your browser to refuse cookies or alert you when cookies are being sent.
8. Links to External Sites
Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of other sites. Please review their privacy policies if you choose to visit them.
9. Contact Us
If you have questions about this Privacy Policy, the data we hold about you, or wish to exercise your privacy rights, please contact us at:
Pro Home Services, Inc.
Email: moc.secivresemohorp@ofni
Phone: 630.790.0800
Address: 799 Roosevelt Rd Bld 2-109 Glen Ellyn, IL 60137
10. Complaints or Concerns
If you believe your data rights have been violated, you may contact the Illinois Attorney General’s Consumer Protection Division or the Federal Trade Commission (FTC) for further assistance.